Privacy Policy

This Privacy Policy describes how Thodsmryxhrex (“we,” “us,” or “our”) collects, uses, and shares personal information when you use our website or visit our atelier in Auckland, New Zealand.

1. Information We Collect

We collect several types of information from and about users of our website and services, including:

• Personal Information: Name, email address, telephone number, postal address, and other information you provide when you contact us, make appointments, or use our services.
• Measurements and Preferences: Body measurements, fabric preferences, style choices, and other information necessary to provide tailoring services.
• Payment Information: Billing details required to complete transactions for our services.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience. For more detail, visit our Cookies Policy.

2. How We Use Your Information

We use the information we collect for purposes such as:

• Providing, maintaining, and improving our services
• Processing and fulfilling orders and appointments
• Creating and maintaining customer profiles
• Communicating about appointments, services, and offers
• Responding to enquiries and delivering customer support
• Sending promotional materials and newsletters with your consent
• Analysing usage patterns to improve our website and services
• Protecting against fraudulent, unauthorised, or illegal activity
• Complying with legal requirements and obligations

3. Information Sharing and Disclosure

We may share personal information with:

• Service Providers: Trusted partners who support payment processing, email delivery, hosting, and other business operations.
• Business Partners: With your consent, organisations we collaborate with to offer joint services.
• Legal Authorities: When required to comply with laws, regulations, or legal processes, or to protect rights and safety.

We do not sell personal information to third parties.

4. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including legal, accounting, or reporting requirements. Customer measurement records are typically retained for up to seven years to support ongoing service.

5. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or restrict use of your personal information, withdraw consent, or request data portability. Contact us using the details below to exercise these rights.

6. International Transfers

Your information may be transferred to, stored, and processed outside of New Zealand. We take steps to ensure appropriate safeguards are in place when information is transferred internationally.

7. Children’s Privacy

Our website and services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it.

8. Security

We implement technical and organisational measures to protect personal information. While we strive for robust security, no internet transmission or electronic storage method is completely secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review the policy periodically to stay informed.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Thodsmryxhrex
45 George Street
Auckland 1010
New Zealand

Email: info@thodsmryxhrex.world
Phone: +64 9 8356 7421

11. Privacy Rights for New Zealand Residents

Under the Privacy Act 2020 you may request access to or correction of your personal information. Contact us using the details above and we will respond within a reasonable timeframe. If you are not satisfied with our response you may contact the Office of the Privacy Commissioner.

12. Consent

By using our website and services, you consent to the collection and use of information as described in this policy. If you do not agree, please refrain from using our website or services.